FAQ

Download Bicycle Manual

 

Where can I obtain an owners manual for my bike?

You can download an owner's manual by clicking here

 

What kind of warranty do you offer on your bikes?

Our Limited Lifetime Warranty can be viewed by clicking here

 

I've been riding your bike for many years. How can I get some free stickers?

We appreciate your loyalty and support of our brand. Please send a self addressed stamped envelope to:

East Coast Cycle Supply

Attn: Sticker Request

80 Smith Street

Farmingdale, NY 11735

This is for US residents ONLY. If you are outside of the US please contact your distributor.

 

How do I submit a warranty claim on my bicycle?

All warranty claims should be submitted through the dealer where the bike was purchased. The dealer will inspect the bike and contact us for parts if the warranty is still in effect.

 

How do I go about registering my bicycle?

The registration process is a simple one. Registration can be made by clicking here

 

I broke my derailleur hanger. How can I get a replacement?

You can purchase a replacement derailleur hanger by contacting customerservice@eccyclesupply.com or purchase online at www.thehubhq.com

 

Can I purchase touch-up paint from you for my frame?

We do not have touch-up paint available. The paint used on bikes does not work well in a brush on application. Please look for enamel-based model paint such as the brand Testors. They carry a wide array of colors and would be your best option.

 

Where is East Coast Cycle Supply Located?

East Coast Cycle Supply's corporate office is located at:

80 Smith Street, Farmingdale, NY 11735

 

What size bike should I buy?

It's always best to be fit by a qualified bike shop to ensure bicycle comfort and fit.

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